Casterton: 03 5554 2655 Coleraine: 03 5553 2045 Hours: Mon – Fri: 9:00am – 5:30pm

Privacy & Confidentiality

Coleraine and Casterton Medical Clinics are committed to protecting the privacy of our patients within our practice. Information collected is kept strictly confidential and used only for the medical and health care of patients. Should you wish to discuss your circumstances in a more private setting please advise reception who can accommodate this request. Personal Information Wherever practicable we will collect this information from you personally – either at the Practice, over the phone, via written correspondence. In some instances we may need to collect information about you from other sources such as referring doctors, treating specialists, pathology, radiology, hospitals or other health care providers. In an emergency, we may collect information from your immediate family, friends or carers. Collection of personal information The Practice collects and holds personal information about you so that we may properly assess, diagnose, treat and be proactive in your health care needs. The type of personal information we collect may include:

  • Personal details (name, address, date of birth, medicare number) -
  • Your medical history.
  • Notes made during the course of a medical consultation.
  • Referral to other health service providers.
  • Results and reports received from other health service providers.

A Patient’s personal health information may be used or disclosed by the practice which may include the following:

  • When seeking treatment by other doctors in this practice
  • When referred to another doctor, eg specialist, or referred to a relevant allied health professional.
  • Follow up reminder/recall notices for treatment and preventive healthcare. (Patient can opt out of this by advising the clinic.)
  • For accounting procedures and the collection of professional fees.
  • Accreditation and Quality Assurance activities.
  • For the purpose of research only where unidentified information is used.
  • For disclosure as required by a court of law.
  • For specific infectious disease notification as required by law. (Communicable diseases)
  • A patient is free to alter or restrict their consent at any time by notifying this practice in writing.
  • A patient may request a copy of their own personal file (may attracted an administration fee).